Your satisfaction is our priority. If you’re not happy with your order, you may return eligible products within 7 days of the invoice date, provided:

The item is unused, unaltered, and in saleable condition.

The original invoice is presented.

Non-returnable items include:

Perishable goods (e.g., fruits, vegetables, dairy)

Seasonal/holiday items (e.g., decorations, gift packs)

Bulk purchases

Personal-use items (e.g, cosmetics)

Additional Return Conditions:

We offer refunds only—no product exchanges.

Products must be returned to a DNV Megamart Pick-Up Point at our offline retail outlets.

Items purchased from our offline stores cannot be returned at Pick-Up Points.

Refund Process:

Refunds will be issued via the original mode of payment.

Orders paid via UPI, internet banking, cards, etc., will be refunded to the same account.

Cash-on-delivery orders will be refunded in cash at the pick-up